khala88 Privacy Policy

khala88 is an online gaming platform serving players in Bangladesh. We are the data controller for all personal information collected through the khala88 platform. This means we decide how and why your data is processed, and we are responsible for keeping it safe.

We take our responsibilities seriously. If you have any questions about how khala88 handles your data at any point, you can reach our support team at [email protected] and we will respond within 24 hours.

khala88 collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform.

Information You Provide

Information Collected Automatically

• Device type, operating system, and browser version.
• IP address and approximate location (country/city level).
• Pages visited on khala88, time spent, and actions taken.
• Session duration and login timestamps.
• Game activity — bets placed, games played, and outcomes.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information. We also do not collect financial data beyond what is needed to process BDT transactions through your chosen payment method.

khala88 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a clear breakdown of how your data is used:

• Account management — creating and maintaining your khala88 account, verifying your identity, and keeping your account secure.
• Transaction processing — handling BDT deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate financial records.
• Customer support — responding to your queries, resolving disputes, and improving the quality of our support service.
• Platform improvement — analysing how players use khala88 to fix bugs, improve performance, and develop new features.
• Fraud prevention — detecting and preventing fraudulent activity, money laundering, and breaches of our Terms and Conditions.
• Legal compliance — meeting our obligations under applicable laws and regulations.
• Marketing communications — sending you information about promotions and new games on khala88, only if you have not opted out.

We do not use your data for automated decision-making that produces significant legal effects without human review. If a decision about your account is made based on automated analysis — for example, a fraud flag — you have the right to request a manual review by contacting support.

khala88 processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to provide the services you signed up for, including account management and payment processing.
• Legal obligation — we are required to collect and retain certain data to comply with applicable laws, including anti-money laundering regulations.
• Legitimate interests — we process some data to protect the security of the platform, prevent fraud, and improve our services, where these interests are not overridden by your rights.
• Consent — for marketing communications, we rely on your consent. You can withdraw this consent at any time by contacting support or using the opt-out link in any marketing message.

khala88 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors — we share the minimum necessary data with bKash, Nagad, and Rocket to process your BDT transactions. These providers have their own privacy policies and security standards.
• Identity verification providers — when we need to verify your identity, we may share your submitted documents with a trusted verification service. This data is used solely for verification purposes.
• Legal authorities — if required by law or a valid legal order, khala88 may disclose your data to law enforcement or regulatory authorities. We will notify you where legally permitted to do so.
• Platform infrastructure providers — our hosting and technical service providers may process data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.

All third parties who handle your data on behalf of khala88 are contractually required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

khala88 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is what we use and why:

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use khala88 normally, including staying logged in.

khala88 retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. Specific retention periods are as follows:

• Account data — retained for the duration of your account and for up to 5 years after closure to comply with legal obligations.
• Transaction records — retained for a minimum of 5 years in line with financial record-keeping requirements.
• Support communications — retained for up to 2 years after the last interaction.
• Marketing consent records — retained until you withdraw consent, plus a reasonable period to demonstrate compliance.

When data is no longer needed and the retention period has expired, khala88 securely deletes or anonymises it so it can no longer be linked to you personally.

As a khala88 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access — you can request a copy of the personal data khala88 holds about you.
• Right to rectification — if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

khala88 will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary.

khala88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• All data transmitted between your device and khala88 servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing — khala88 staff cannot see your password.
• Access to personal data within khala88 is role-based and logged. Only authorised staff can access player data.
• Our systems are monitored continuously for suspicious activity and potential security incidents.
• Regular security reviews and vulnerability assessments are conducted on the khala88 platform.

Despite these measures, no system is completely immune to risk. If you suspect your khala88 account has been compromised, contact support immediately at [email protected] so we can take action quickly.

khala88 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered on khala88, we will immediately close the account and delete all associated data.

If you believe a minor has created a khala88 account, please contact us at [email protected] so we can investigate and take appropriate action without delay.

khala88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of khala88 after the effective date of any update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how khala88 handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available from your account dashboard after logging in.
• FAQ: Visit our FAQ page for answers to common questions.

We aim to respond to all privacy-related enquiries within 24 hours. For data rights requests, we will confirm receipt within 3 business days and provide a full response within 30 days.